IP Touch Models 4028 and 4029

Quick Reference Guide

How to access voicemail

  1. Press the Envelope button on the phone base.
  2. You will either see that you have new messages waiting, or you will see the standard Messaging screen.
  3. Select the button to the left of the "New voice message" or "Voice mail" (depending on what you see on the screen).
  4. At that point, the phone will dial into the voicemail server.
  5. You would then follow the instructions in the Voicemail Flowchart.

Note: You can also access voicemail on-campus by dialing   *##  (from the phone in question), or by dialing ext. 5550 or ext. 1004 (from any office phone).

How to check for missed/unanswered calls

  1. Press the Envelope button on the phone base.
  2. You will either see that you have new messages waiting, or you will see the standard Messaging screen.

    Note: Using the directional pad on your phone will allow you to scroll through the menu options.

  3. If you have an unanswered call waiting, select the button to the left of the unanswered call option on the LCD screen to see who tried to call you.

    Note: Your phone distinguishes between internal and external calls when recording unanswered calls. You have to clear out all unanswered calls to get the message light to stop blinking.

  4. You will see a screen that displays the last caller and the unanswered calls. Select the button to the left of the unanswered call option.

    Caution: Selecting the button to the left of the last caller will callback that person instead of checking your unanswered calls.

  5. You can then select the option to delete the unanswered call, or call the person back by pressing the appropriate button.

Note: Using the directional pad on your phone will allow you to scroll through the menu options.

Note: Your phone distinguishes between internal and external calls when recording unanswered calls. You have to clear out all unanswered calls to get the message light to stop blinking.

Caution: Selecting the button to the left of the last caller will callback that person instead of checking your unanswered calls.

 

How to check for callback requests

  1. Press the Envelope button on the phone base.
  2. You will either see that you have new messages waiting, or you will see the standard Messaging screen.
  3. If you have a callback request waiting, select the button to the left of the callback option on the LCD screen to see who left the callback request.
  4. You can then select the option to delete the callback request, or call the person back by pressing the appropriate button.

 

How to check for text messages

  1. Press the Envelope button on the phone base.
  2. You will either see that you have new messages waiting, or you will see the standard Messaging screen.

    Note: Using the directional pad on your phone will allow you to scroll through the menu options.

  3. If you have an unread text message waiting, select the button to the left of the text message option on the LCD screen to go to the next screen.
  4. On the Text Mail screen, you will see the number of new messages (unread) and old messages (already viewed) on your phone. To view your messages, press the button to the right of the "Read message" option on the screen.
  5. On the Text Mail Details screen, you can then delete the text message, send a text message to them in response ("Text answer"), call the person back ("Recall"), or view the next text message on your phone by pressing the appropriate button next to the option on the screen.

Note: Using the directional pad on your phone will allow you to scroll through the menu options.

 

Other features

How to transfer calls
  1. While talking to a caller, press the Transfer button
  2. Dial the number
  3. Press the End Call button or hang-up the phone handset

Accessibility Note: All files are PDF format. If you need assistance accessing these file formats, please contact help.desk@sfcollege.edu or call the ITS Help Desk directly at 352-395-5999.

Full Manual

IP Touch Models 4028 and 4029

Tips

  • The message light on your phone may blink for one or more of the following reasons:
    • You have one or more new messages waiting in voicemail
    • You have a Callback Request
    • You have an unread text message
    • You have a missed call
  • Using the directional pad on your phone will allow you to scroll through the menu options.
  • You can access your voicemail from off-campus by dialing 352-395-5550 and following the prompts
  • If you need assistance with your phone not covered by the information given here, please email the Help Desk or submit a work order in Web Help Desk.