Help Desk Support Technician, Certificate

There are no Admissions requirements for this program.

If a student is not at college level, they would take the prep classes before beginning the program courses but could still be admitted.

Students can pursue two programs at the same time, such as an A.S. degree and an A.A. degree, or a primary degree and an alternate degree.

All tuition and fees are estimated costs and subject to change without notice.

Program Costs:

The C.C.C. degree in Help Desk Support Technician requires 18 credit hours of courses to earn the certificate.

• The In-state Tuition rate for lower division courses (1000- and 2000-level) is $106.77 per credit hour. The total tuition cost for the program then is 18 x $106.77 = $1,921.86
• The Out-of-State Tuition rate for upper division courses is $382.90 per credit hour for a total tuition cost for the program of 18 x $382.90 = $6,892.20

For more information, please visit Tuition Costs and Due Dates.

Additional Expenses

Textbooks and labs fees (where applicable) prices vary based upon the course and are not included in the tuition breakdown.

Minimum Recommended Hardware

• Current generation Intel Core Series (i3, i5, i7, i9) or AMD Ryzen equivalent
• 8 GB of RAM or more
• 256 GB hard drive or larger
• Webcam, microphone, and speakers
• Wi-Fi or Network (Ethernet) Adapter Card for Broadband - 100/1000Mbps
• Broadband internet connection
• Operating System recommended: Windows 10 or macOS

Scholarships

There are many scholarships available for Santa Fe College students to apply to. Please visit the Scholarships webpage for more information and how to apply.

Financial Aid

There are many options to finance your education. You may be eligible for Federal Grants, Work Study, State Grants, Federal Loans, and Institutional Scholarships. Please visit the Financial Aid  page for more information and how to apply.

Professional Core Hours: 18

• CIS1254 Professional Development for IT (3.0 credit hours)
• CTS1131 Computer Essentials (3.0 credit hours)
• CTS1132 PC Technician (3.0 credit hours)
• CTS1134 Introduction to Networking (3.0 credit hours)
• CTS2142 IT Project Management (3.0 credit hours)
• CTS2327 Windows Desktop (3.0 credit hours)

Academic Progress Policies:

Students in the Network Infrastructure, C.C.C. program must meet the following standards of academic progress:

• Students must maintain a minimum GPA of 2.0 in lower-division courses. Failure to maintain this standard will initially result in a registration flag. A registration flag suspends the student's right to register for further lower-division courses without advisor permission. Failure to restore the student's GPA to a 2.0 will result in removal from the program. A minimum GPA of 2.0 is required for graduation.
• Lower-division course grades below 'C' will not count towards degree completion. Any course receiving a grade of 'D', 'F', 'W' or 'I' must be successfully completed within the next two terms, earning a minimum grade of 'C.'
• Upon receiving a second grade of 'D', 'F', 'W' or 'I' in any lower-division coursework, a registration flag will be placed on the student's records. Appeals may be made to the Program Coordinator.
• Students will remain in good standing when earning a grade of 'D', 'F', 'W' or 'I' in less than 20% of lower-division courses attempted/completed. For example, a student enrolled in 15 credit hours (five 3-credit hour courses) is allowed a 'D', 'F', 'W' or 'I' in one course. Students exceeding this allowance will receive a registration flag. Furthermore, students exceeding this allowance for two consecutive semesters will be removed from the A.S. program. Appeals may be made to the Program Coordinator.
• A grade of XF for academic dishonesty will result in removal from the program. Appeals may be made to the Program Coordinator.
• A minimum of two courses per academic year are required to remain in the program. Students not successfully completing two courses per academic year are considered not actively pursuing a A.S. degree and will be removed from the program.

It is recommended that students meet with a SF Advising at least once a semester. Students are responsible for keeping advisors up to date on any issues that may hinder successful academic progress.

Definitions:

Lower-division: courses numbered in the 1000 and 2000 level categories.
Registration Flag: a student's right to register for further upper-division courses will be suspended, pending advisor approval.
Appeals: a registration flag or program year removal appeal may be made in writing to the Program Coordinator, indicating sufficient evidence of unusual hardship which proved to be the proximate cause of a failure to maintain satisfactory academic progress.

• Students must apply for graduation upon enrollment in their last semester of coursework.
• Student Conduct Code

Disclosure

The Cost of Attendance (COA) is not the bill that you will receive from Santa Fe College. It is an estimate of what it costs the typical student to attend Santa Fe College for one academic year including tuition, books, course materials, living expenses, transportation, and miscellaneous personal expenses.

Tuition and fees in the cost of attendance below are calculated for credit hour programs, assuming enrollment in 12 credit hours in the Fall and Spring semesters. Actual tuition and fees may vary by program. For a better understanding of your chosen program’s tuition and fees, see program costs above.

Undergraduate Lower Division Courses (A.A./A.S. Degree Courses)

	Off-Campus*	Off-Campus with Parent**
Tuition and Fees In-State: $106.77 per credit Out-Of-State: $382.90 per credit	In-State: $2,563 Out-Of-State: $9,190	In-State: $2,563 Out-Of-State: $9,190
Books, Course Materials, Supplies, and Equipment	$783	$783
Living Expenses (Food & Housing)	$10,367	$3,654
Miscellaneous Personal Expenses	$2,394	$2,394
Transportation	$1,197	$3,942
Total	In-State: $17,304 Out-Of-State: $23,931	In-State: $13,336 Out-Of-State: $19,963

Undergraduate Upper Division Courses (Bachelor's Degree Courses)

	Off-Campus*	Off-Campus with Parent**
Tuition and Fees In-State: $126.33 per credit Out-Of-State: $428.83 per credit	In-State: $3,032 Out-Of-State: $10,292	In-State: $3,032 Out-Of-State: $10,292
Books, Course Materials, Supplies, and Equipment	$783	$783
Living Expenses (Food & Housing)	$10,367	$3,654
Miscellaneous Personal Expenses	$2,394	$2,394
Transportation	$1,197	$3,942
Total	In-State: $17,773 Out-Of-State: $25,033	In-State: $13,805 Out-Of-State: $21,065

*Off-Campus: you intend to live off-campus but not with your parent(s).

**Off-Campus with Parent: you intend to live with your parent(s) or other relatives.

Note: All costs and rates are subject to change for the upcoming year.

For more detailed information, visit SF's Cost of Attendance page.